Shop Policies & Customer Care
Clear, friendly, and transparent policies for shopping with ButterflyThouArt.
Quick-Read: We collect only what we need to process orders and subscriptions. We never sell your data.
You can request access, changes, or deletion anytime. Questions? lindseylove@bflythouart.com.
Privacy Policy
1) Information We Collect
- Name; billing & shipping address
- Payment information (processed securely)
- Email address and, if provided, mobile phone number
- Browsing behavior (pages viewed, products seen)
- Info provided when signing up for subscriptions or marketing emails
2) How We Use Your Information
- Process and fulfill orders; manage subscriptions/accounts
- Send order updates or important changes; provide customer support
- Improve our website and services
- Send marketing communications if you opt in
3) SMS Communications
If you provide your mobile number, we may send SMS/texts related to purchases, account updates, and occasional promotions (if you’ve opted in).
Message frequency may vary. Standard message/data rates may apply. Opt out anytime by replying STOP.
We may still send important transactional texts (e.g., order updates).
4) Sharing Your Information
We do not sell, rent, or trade your personal information. We only share what’s necessary to process payments, deliver orders, or comply with legal requirements.
5) Cookies & Tracking
We use cookies to enable core features, understand site usage, and improve performance.
6) Your Rights
Access, correct, or delete your data; withdraw consent for marketing; request we limit processing.
Terms & Conditions
1) Orders & Payment
- All orders are subject to acceptance and availability.
- Payment is due at checkout; orders ship after payment clears.
2) Shipping & Delivery
Processed under our Shipping Policy. Delivery times are estimates, not guarantees.
Refund & Return Policy
- Return Window: 14 days from delivery.
- Condition: unused, original packaging.
- Non-Returnable: custom/personalized items, sale items, digital downloads.
Shipping Policy
- Processing: 2–5 business days.
- Carriers: USPS, UPS, FedEx.
- Delivery: 5–10 business days US.
Disclaimer
- Colors may appear slightly different due to screen settings.
- Descriptions are accurate to the best of our ability; minor variations may occur.
Accessibility Statement
We strive to follow WCAG 2.1 AA guidelines. Contact lindseylove@bflythouart.com for assistance.